Online Shipping Policy

TAG Heuer makes every effort to deliver e-commerce orders as quickly and conveniently as possible in close cooperation with Global-e, one of its fulfilment service provider. 

Once your order has been processed, you will receive an email confirming your order has shipped.

To track your order, visit your account or contact our Customer Care team by e-mail or by phone.


Complimentary Express Delivery

We work closely with our partner Global-e & his carrier DHL Express to respect the estimated delivery lead-times and minimize the potential impact of any shipping delays. In some cases, you may be contacted by DHL Express or our Customer Service to provide additional ID information or documents mandatory for customs clearance process.


  • To protect your merchandise, a signature is required upon delivery.
  • Please refer to your shipping confirmation email for exact delivery details.
  • Orders are available for shipping to all cross-border destinations. Delivery to final address only (home or office).
  • We ship to all destinations in DDP (Delivery Duties Paid).
  • Please note that due security measures of DHL Express your cart value might be limited depending on the destination. You are invited in this case to split your order or contact our customer service.
  • In case you wish to cancel your order please contact our customer service.



Subject to certain exceptions, we gladly accept your product return. We invite you to check our online return policy by clicking on the link below.



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